Introduction: Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website or our ‘blugreen energica application for mobile and handheld devices (the “App”). The App referred to as the “Platform.” You as the user of the Web Site/IIL Services and BLUGREEN ENERGICA INDIA PRIVATE LIMITED. "We strive to provide fast and reliable shipping for all your orders. Please refer to the shipping information above for details on shipping methods, costs, and estimated delivery times. If you have any questions or encounter issues, please contact our customer support team."

General Shipping Information

* Shipping Areas: We enabled our services PAN India to cater our customers.

* Shipping Methods: All the terms and legality regarding sales, purchases, distribution, delivery, transfer of goods/services, or any other facilitation of sale or purchase of goods/ are independently agreed/ verified between users and IIL or platform are not privy to the same.

* Estimated Delivery: 30 days from the receipt of confirm order.

* Order Tracking: Customer can Track the order by reaching our customer support

orders@blugreenenergica.com

and

contact No. 9552947260

Order Processing and Shipping

* Processing Time: It takes 48 hours to process the order.

* Shipping Confirmation: The Confirmation will be intimated through E-mail (order@blugreenenergica.com)

Shipping Exceptions and Issues

* Delivery Delays: Delivery may delay due to weather, national holidays or any unforeseen circumstances will be addressed to customer at the earliest.

* Incorrect Addresses: Incorrect address will be corrected before shipping and will be corrected at e-way bill and done at extra cost.

* Customs and Duties: Provide information about customs duties, taxes, and any additional fees that may apply to international shipments.

* Shipping Restrictions: Customer have to notice us shipping and receiving the products at any prohibited or restricted govt area or restricted items.

* Insurance: Shipping Process only start after transit insurance copy received, transit insurance is must for all shipments. Customer can recommend the transit Insurance company.

* Packaging: Packaging will be solely done according to Customer’s requirement (*Charges will be paid accordingly and borne by Customer).

* Shipping Address Changes: If shipping address has be changed after Shipping then Customer have to provide bonafide on letterhead mentioning the new shipping address, e-way bill no., Purchase Order no., and clearly mention the reason of change of shipping address.